By your side since 2015

Prospecting, customer relations and assistance

More conversations.More opportunities.

Meet your next customers. Reconnect with your contacts. Delegate your calls. Choose your service and volume: the right rate applies automatically.

Explore servicesEstimate my budget
  • Order the quantity you need
  • 3 pricing tiers
  • Centralised campaign tracking

Sales appointments

Qualified appointments, confirmed the day before and followed up afterwards.

Professional cleaning appointment

Businesses with premises over 150 m² seeking a quote for regular professional cleaning. Appointments generally cover 250 to 600 m².

Day-before appointment confirmation included

From€80.00/ appointment

From 50 appointmentsBase price : €100.00

Configure this service

Senior health insurance appointment

People aged 55 to 80 with private health insurance, outside guardianship, curatorship or CMU, interested in a comparative quote.

Day-before appointment confirmation included

From€80.00/ appointment

From 50 appointmentsBase price : €100.00

Configure this service

Building services appointment

Business owners or homeowners planning doors and windows, roofing, insulation, heat pumps, solar panels or an accessible bathroom.

Day-before appointment confirmation included

From€105.00/ appointment

From 50 appointmentsBase price : €125.00

Configure this service

Business insurance appointment

Business owners wishing to review business insurance, executive protection or company health insurance.

Day-before appointment confirmation included

From€105.00/ appointment

From 50 appointmentsBase price : €125.00

Configure this service

Telecom / energy appointment

Business owners or decision-makers wishing to compare telephone, internet, electricity or gas solutions and optimise costs.

Day-before appointment confirmation included

This service is not available to order online. Tell us what you need.

Configure this service

Tax optimisation appointment

Executives or business owners under 55 paying over €3,200 in annual tax and with a debt ratio below 28%.

Day-before appointment confirmation included

From€330.00/ appointment

From 50 appointmentsBase price : €450.00

Configure this service

Credit restructuring appointment

Prospects under 55 wishing to review a restructuring of their current loans with an initial free assessment.

Day-before appointment confirmation included

From€330.00/ appointment

From 50 appointmentsBase price : €450.00

Configure this service

Bespoke B2B appointment

Decision-makers defined with you according to sector, location, company size and your qualification criteria.

Day-before appointment confirmation included

This service is not available to order online. Tell us what you need.

Configure this service

Telephone campaigns

Choose the number of responses, contacts, calls, cases, tests or records you need.

Surveys & research

Survey customers, members, B2B prospects or consumers and receive complete, structured and actionable answers.

This service is not available to order online. Tell us what you need.

Configure this service

Sales follow-up

Reconnect with customers, former customers, pending quotes and existing prospects to uncover new opportunities.

This service is not available to order online. Tell us what you need.

Configure this service

Telephone answering

Outsource incoming calls with an agreed greeting, qualification, transfers and message taking.

This service is not available to order online. Tell us what you need.

Configure this service

Inbound lead callback

Quickly call back enquiries from forms, advertisements or missed calls, then qualify their needs.

This service is not available to order online. Tell us what you need.

Configure this service

Confirmation & rescheduling

Confirm appointments already in the diary or suggest a new date according to your availability.

This service is not available to order online. Tell us what you need.

Configure this service

Payment reminder

Make an amicable payment reminder, identify the reason for the delay and record the customer's commitment.

This service is not available to order online. Tell us what you need.

Configure this service

Mystery calls

Remotely assess stores, reception teams, agencies or networks using an agreed scenario and scorecard.

This service is not available to order online. Tell us what you need.

Configure this service

Candidate pre-screening

Pre-screen candidates and receive a consistent record covering experience, availability, mobility and expectations.

This service is not available to order online. Tell us what you need.

Configure this service

Hourly services

On-demand operational capacity, with reduced rates at 7, 35 and 140 hours.

Donation call campaigns

Present your cause to members, supporters or previous donors and collect donation intentions.

This service is not available to order online. Tell us what you need.

Configure this service

Customer service & support

Handle enquiries and incidents according to your procedures, provide agreed answers and escalate cases when required.

This service is not available to order online. Tell us what you need.

Configure this service

Virtual telephone assistant

Answer calls, take messages, filter requests and schedule appointments according to your instructions.

This service is not available to order online. Tell us what you need.

Configure this service

Executive assistant

Delegate diary, calls, emails, document preparation, coordination and action tracking during the ordered hours.

This service is not available to order online. Tell us what you need.

Configure this service

Dedicated sales agent

Strengthen prospecting, qualification, follow-ups and documented management of your sales opportunities.

This service is not available to order online. Tell us what you need.

Configure this service

About us

A structured team to manage your campaigns.

Since 2015, La Centrale du RDV has supported businesses with telephone campaigns, customer relations and outsourced assistance. Each service is prepared around your objectives, target audience, volume and instructions, then monitored by a team focused on execution quality.

Tell us what you need
A clear frameworkObjectives, script, target audience and volume are defined before launch.
Supervised deliveryEach campaign is monitored and checked throughout its delivery.
A flexible serviceOne-off or recurring support in French, English and Spanish.

Estimate my budget

Configure your requirement

Select a service and quantity. The store calculates the applicable price and tier.

Unit price—
Applied tier—
Estimated budget—

Estimate for this quantity; the final price is recalculated in the cart.

Your scenario

Estimate the value of your campaign.

Illustration based on two hypothetical return rates of 20% and 40%. These figures are neither a forecast nor a guarantee of results.

Scenario A — 20%—theoretical returns
Scenario B — 40%—theoretical returns

Let’s discuss your project

A campaign to launch or a requirement to define?

Tell us about your goal, the service you are considering and the expected volume. We will respond with a clear, tailored proposal.

  • A clear definition of your needs
  • A proposal tailored to your volume
  • Support through to launch
Have a question? Use the form above to tell us about your requirement.
Contact

From €80.00 / appointment

Professional cleaning appointment

Target

Any business with premises over 150 m² seeking a quote for regular professional cleaning. Appointments generally concern premises between 250 and 600 m².

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We introduce your manager as the representative of a professional cleaning company wishing to provide a quote tailored to the prospect’s premises.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We introduce your manager as the representative of a professional cleaning company wishing to provide a quote tailored to the prospect’s premises.
  4. When a prospect accepts an appointment, we carefully record: company, address, telephone, email, business activity, total floor area, area to clean, current contract and renewal date, appointment date and time, contact person.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

From €80.00 / appointment

Senior health insurance appointment

Target

People aged 55 to 80 who hold private health insurance and are not under guardianship, curatorship or the French CMU scheme.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We offer an appointment with an insurance firm manager to review the prospect’s situation and present a comparative quote.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We offer an appointment with an insurance firm manager to review the prospect’s situation and present a comparative quote.
  4. When a prospect accepts an appointment, we carefully record: first and last name, address, telephone, email, age, current insurer, current premium, number of beneficiaries, appointment date and time, contact person.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

From €105.00 / appointment

Building services appointment

Target

Business owners or homeowners with a project involving doors and windows, roofing, insulation, heat pumps, solar panels, accessible bathrooms or other agreed building work.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We introduce your manager as the representative of a building company wishing to meet the prospect and prepare a quote for the planned work.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We introduce your manager as the representative of a building company wishing to meet the prospect and prepare a quote for the planned work.
  4. When a prospect accepts an appointment, we carefully record: name or company, address, telephone, email, type of work, useful project details, appointment date and time.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

From €105.00 / appointment

Business insurance appointment

Target

Business owners wishing to review business insurance, executive protection or company health insurance.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We offer an appointment with an insurance firm manager to introduce the company and prepare a comparative quote.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We offer an appointment with an insurance firm manager to introduce the company and prepare a comparative quote.
  4. When a prospect accepts an appointment, we carefully record: company, address, telephone, email, business activity, identified policies or needs, executive protection and company health insurance, appointment date and time, contact person.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

On request

Telecom / energy appointment

Target

Business owners or decision-makers wishing to compare telephone, internet, electricity or gas solutions.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We present your cost-optimisation expertise and offer an appointment with your manager to prepare a comparative quote.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We present your cost-optimisation expertise and offer an appointment with your manager to prepare a comparative quote.
  4. When a prospect accepts an appointment, we carefully record: name, company, address, telephone, email, requested quote type, identified contract or requirement, appointment date and time.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

From €330.00 / appointment

Tax optimisation appointment

Target

Executives or business owners under 55 paying more than €3,200 in annual tax and with a debt ratio below 28%.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We offer an appointment with a specialist firm manager to review solutions that may reduce the prospect’s tax burden.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We offer an appointment with a specialist firm manager to review solutions that may reduce the prospect’s tax burden.
  4. When a prospect accepts an appointment, we carefully record: first and last name, address, telephone, email, annual tax amount, debt ratio, age, occupation, homeowner or tenant status, family situation, appointment date and time.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

From €330.00 / appointment

Credit restructuring appointment

Target

Prospects under 55 who need to consider restructuring their current loans.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We present your expertise in credit restructuring and offer a free assessment with your manager.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We present your expertise in credit restructuring and offer a free assessment with your manager.
  4. When a prospect accepts an appointment, we carefully record: first and last name, address, telephone, email, current loans, debt ratio, age, occupation, homeowner or tenant status, family situation, appointment date and time.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

On request

Bespoke B2B appointment

Target

Business decision-makers defined with you according to your sector, geographical area, company size and qualification criteria.

Service overview

We work in the same way as an executive assistant responsible for organising your appointments. We build a personalised campaign, a tailored call framework and a qualification record precisely matched to your offer.

  1. We prepare the campaign according to your geographical criteria: regions, departments or postcodes.
  2. We contact prospects using the professional presentation agreed during campaign setup.
  3. We build a personalised campaign, a tailored call framework and a qualification record precisely matched to your offer.
  4. When a prospect accepts an appointment, we carefully record: decision-maker contact details, agreed qualification information, identified requirement, context, appointment date and time, and any useful data defined during setup.
  5. The day before, we call each prospect to confirm the appointment and update its status in your customer area.
  6. The following day, we carry out a quality check to confirm how the appointment went.
  7. Once the order has been delivered, we review the campaign with you before any continuation.

On request

Surveys & research

Target

Customers, members, B2B prospects or consumers matching the population you wish to survey.

Service overview

We administer your questionnaire, collect completed responses and provide structured, actionable results.

  1. Define the target population and questionnaire.
  2. Run the campaign according to the ordered volume.
  3. Check the consistency of completed responses.
  4. Deliver responses and the campaign summary.

On request

Sales follow-up

Target

Customers, former customers, pending quotes or prospects already held in your database.

Service overview

We reconnect, identify the current situation, detect opportunities and record every outcome in a structured report.

  1. Import and check your database.
  2. Apply your follow-up scenario.
  3. Qualify the status and next action.
  4. Deliver opportunities, callbacks and reports.

On request

Telephone answering

Target

Companies wishing to outsource the handling of incoming calls.

Service overview

We answer according to your instructions, identify the request, transfer agreed calls and send useful messages.

  1. Configure the greeting and instructions.
  2. Handle each incoming call.
  3. Qualify, transfer or take a message.
  4. Provide the handling history.

On request

Inbound lead callback

Target

Inbound enquiries from forms, advertising, missed calls or other channels.

Service overview

We call your leads back quickly, verify their needs, qualify them and arrange the next step according to your instructions.

  1. Receive or import leads.
  2. Call back within the agreed timeframe.
  3. Qualify the need and priority level.
  4. Transfer, appointment or report according to the outcome.

On request

Confirmation & rescheduling

Target

Sales, technical, medical or service appointments already recorded in your diary.

Service overview

We contact each person before the appointment, confirm attendance or suggest a new date according to your availability.

  1. Import the diary and instructions.
  2. Make the confirmation call within the agreed timeframe.
  3. Reschedule when necessary.
  4. Update statuses and deliver the summary.

On request

Payment reminder

Target

Invoices due or approaching their due date, handled through an amicable reminder process.

Service overview

We make a courteous reminder, identify the reason for the delay and record the date or action announced by your customer.

  1. Import and verify assigned cases.
  2. Make the reminder call according to your scenario.
  3. Qualify the reason, commitment or dispute.
  4. Deliver a clear status for each case.

On request

Mystery calls

Target

Stores, telephone reception teams, agencies, networks or services you wish to assess remotely.

Service overview

We carry out an agreed scenario, assess observable criteria and provide a structured scorecard for each test.

  1. Define the scenario and scorecard.
  2. Make the call without revealing the assessment.
  3. Factually score the agreed criteria.
  4. Deliver the record and observations.

On request

Candidate pre-screening

Target

Candidates from job advertisements, spontaneous applications, talent pools or recruitment campaigns.

Service overview

We check agreed criteria and produce a concise record covering experience, availability, mobility, expectations and disqualifying criteria.

  1. Define priority questions and criteria.
  2. Contact the submitted candidates.
  3. Conduct consistent, structured pre-screening.
  4. Deliver completed records and statuses.

On request

Donation call campaigns

Target

Associations, foundations and organisations wishing to mobilise members, supporters or previous donors.

Service overview

We run the campaign for the ordered hours, present your cause, collect donation intentions and update the follow-up records.

  1. Define the message and audiences.
  2. Prepare the campaign and database.
  3. Make calls and qualify intentions.
  4. Report conversations and commitments.

On request

Customer service & support

Target

Companies wishing to handle customer enquiries, track incidents and maintain consistent responses.

Service overview

We handle enquiries according to your procedures, qualify incidents, provide agreed answers and escalate cases requiring your intervention.

  1. Integrate your procedures and answers.
  2. Handle requests during ordered time slots.
  3. Qualify and track enquiries.
  4. Escalate and report according to your rules.

On request

Virtual telephone assistant

Target

Self-employed professionals, practices and companies needing flexible support for calls and diary management.

Service overview

The assistant answers, takes messages, filters requests, schedules appointments and carries out agreed telephone tasks.

  1. Define your instructions and availability.
  2. Provide support during ordered hours.
  3. Manage calls, messages and appointments.
  4. Deliver clear follow-up information.

On request

Executive assistant

Target

Executives and managers requiring administrative, telephone and organisational support.

Service overview

Your assistant handles agreed assignments including diary, calls, emails, document preparation, coordination and action tracking.

  1. Define assignments and priorities.
  2. Set up secure access to required tools.
  3. Carry out tasks during ordered hours.
  4. Report and track actions.

On request

Dedicated sales agent

Target

Companies wishing to strengthen prospecting, follow-up and opportunity management.

Service overview

The agent applies your sales strategy, contacts prospects, qualifies needs, follows up opportunities and documents every action.

  1. Define target, offer and objectives.
  2. Prepare the call framework and tools.
  3. Prospect and follow up during ordered hours.
  4. Report actions, objections and opportunities.